Questions to Ask Your Kells Service Centre & Towing Service Advisor

A lot of service and repair customers in Collingwood are a little tentative when they talk with their automotive advisors. They want to ask questions, but don’t want to be embarrassed or to seem pushy. Cars are very complicated and there’s more to know about them than most of us Collingwood drivers have the time to learn.

At Kells Service Centre & Towing, we think automotive service customers have a right to ask any question they need to understand what is wrong with their car and what it will take to fix it. They need to feel free to ask the cost and benefits of recommended services. And they certainly have a right to understand the financial end of the transaction.

It’s all about the communication. What are some of the barriers to communication? Well, most Kells Service Centre & Towing service advisors are very busy trying to service and fix cars to get Collingwood drivers back on the road. So, just ask when you feel you need more information.

Financial related issues seem to be most frustrating to Collingwood customers. If you’re not sure, ask what the auto repair payment policies are. For example, there’s a big difference between giving your vehicle a quick once over and doing a thorough inspection. Diagnosing a problem may take quite a while for your Kells Service Centre & Towing service advisor. Make sure you know what’s done as a courtesy and what has a fee. Remember, you still have to pay for the office visit even if the doctor says you only have a cold.

Communication is a two way street. If you have some real budget concerns, ask your service advisor what he can do. He can give you priorities and options. He can tell you what needs to be taken care of right away for safety or financial reasons. Then you can work out a plan for when to get the rest done. He can also help you with options on the parts. The preference is to always use a high-quality part with a reputation for reliability. But if money is real tight, he might be able to find rebuilt auto parts or a used part. He should tell you the difference in the guarantee for the part so you can make a good decision.

Ask about Kells Service Centre & Towing warranties for car parts and labor. Be sure to get all the paperwork you need to make a possible claim in the future. At Kells Service Centre & Towing in Collingwood, we stand behind our work and want you to understand precisely what that means.

Be sure to ask for and keep a detailed explanation of all the work that’s done on your vehicle. These records will help you keep track of service, warranties and document the good care your vehicle has received at Kells Service Centre & Towing when the time comes to sell it.

Stop by or give us a call.

Kells Service Centre & Towing
80 High St
Collingwood, ON L9Y 4V6
705-445-3421

At Kells Service Centre & Towing we install quality NAPA replacement parts.